You can return an item within 30 days of receiving your order. Items must be unused, fully functional or non-functional, and returned in their original packaging with all included accessories.

To start a return:

1. Log in to your account and go to “My Orders.”
2. Select the order and click “Return an Item.”
3. Follow the instructions to print a prepaid return label.
   Then, carefully pack the item with the original receipt and drop the package at a designated drop-off point.

Products that are damaged, used, or missing their original packaging are not eligible for return. Some promotional or clearance items may also be excluded. Please refer to our full return policy online for more details.

Once your return is received and inspected, the refund will be processed within 3–5 business days. The amount will be credited to your original payment method.

We do not offer direct exchanges. If you’d like a different color, model, or size, please place a new order after the original item is refunded.

Yes, any promotional gift included with your purchase must be returned along with the main item. Failure to do so may result in the return being rejected.

To qualify for a return:

• The item must be unused and in resalable condition.
• It must be returned in its original packaging with all accessories and documentation.
• The item must include the receipt or proof of purchase.

Returns are free within Canada. A prepaid shipping label will be provided to ship the item using our partnered courier service.

If your product arrives damaged or defective, please contact our customer service team within 7 days of delivery. We will arrange a return, replacement, or repair at no additional cost.

Yes, we offer repair or replacement services for items under warranty. Contact our customer service team to confirm eligibility and receive further instructions.

Yes, you can return items purchased in-store online or items bought online in-store, provided you adhere to the return policy.

If you return part of a bundle or promotional package, the refund will reflect the adjusted price of the remaining items. All items in the bundle must be returned together to receive a full refund.

Once your return is processed, you’ll receive a confirmation email. You can also track the status in the “My Orders” section of your account.

Yes, you can cancel or update your return request through your account dashboard, provided the return has not yet been shipped or processed.

No, we do not charge a restocking fee for returns that meet our policy criteria.

If you haven’t received your refund after 7 business days of confirmation, please contact our customer service team for assistance.

Yes, for purchases made during the holiday season or promotional periods, we may extend the return window. Please check our website for updates on seasonal policies.

1. Log in or sign up if it’s your first visit by clicking on the profile icon located at the top right of the main menu.
2. Browse our electronic products, select the ones you wish to purchase, and add them to your cart.
3. Once you’ve selected all your items, go to your cart to finalize your order.
4. Choose your payment method (credit card, PayPal, or bank transfer).
5. If you have a promo code, you can enter it at the checkout.
6. Enter your shipping address and confirm your order.
7. You will receive an email confirmation within minutes, and our delivery team will call you to confirm the details of your order.
8. You can track the status of your order in the “My Orders” section.

For security reasons, you cannot complete an order by phone alone. However, you can contact our customer service for assistance in placing your order online.

It may be a temporary issue. We recommend trying again later. If the problem persists, feel free to contact our support team for help.

1. Log in to your account.
2. Click on the cart icon at the top right of the menu.
3. Under each item in your cart, click the “Remove” button to delete it.

We do not offer item reservations. Once an item is in your cart, it is still available for other customers. We recommend completing your purchase as quickly as possible.

Some items may be temporarily out of stock. We aim to restock these products quickly. You can also pre-order items where available.

Items added to your cart are not reserved. If an item disappears, it’s likely due to high demand. We recommend completing your order quickly.

1. Check your “Spam” or “Junk” folder.
2. Verify that the email address linked to your account is correct.
3. If you still can’t find the confirmation email, check your order status in the “My Orders” section or contact our customer support.

Once your order is confirmed, you cannot modify it (size, payment method, or shipping address). If necessary, you can cancel the order if it hasn’t been processed yet.

1. If your order hasn’t been prepared yet, you can cancel it in the “My Orders” section.
2. If you ordered the wrong item, you can remove an item from your order.

If your order was canceled, it could be due to stock issues, packing errors, or a lack of confirmation via a call from our delivery service within the required time frame.

If your package is damaged, please contact us immediately. You can return damaged items for free using the return documents provided with your order.

• Your location does not accept cash on delivery.
• Cash on delivery is disabled on your account.
• The total value of your cart is below the minimum required amount for this payment option.

Absolutely. We are committed to offering only 100% authentic and original products. We take all necessary measures to ensure we source high-quality items from trusted suppliers.

Sometimes, our popular items run out of stock. If an item is out of stock, it will clearly show "Out of Stock" in the product details, and it won’t be possible to add it to your cart.

Yes, Nzingou only offers brand-new products to all our customers.

If you can’t find your cart on another device, it’s likely because you weren’t logged in when you added items to your cart. Log in now to access and continue shopping with your cart across multiple devices.

Simply subscribe to the Nzingou newsletter. By doing so, you'll be among the first to be alerted about new stock, promotions, and exclusive offers tailored just for you.

nzingou offers several secure and fee-free payment options to complete your order:

• Credit cards (Visa, MasterCard, American Express, etc.)
• PayPal
• Apple Pay
• Google Pay
• Shopify Payments

There may be several reasons why a payment method is temporarily unavailable:

• The delivery address you’ve selected does not accept this payment method.
• The payment method has been disabled on your account.
• The payment method is temporarily unavailable on the website.

If a payment method is unavailable for any of the above reasons, you will need to select another available payment option to complete your order.

No, you can only select one payment method for a single order.

Simply select the mobile option or PayPal at checkout and follow the on-screen instructions to complete the transaction.

Once your payment is completed, you will receive a confirmation email, and our customer service team will contact you promptly to arrange your delivery.

Yes, all payments on Nzingou.com are secure. All information provided during payment is protected and encrypted by the SSL (Secure Sockets Layer) protocol.